Frequently asked questions.

Submit the request access form on this site. We are onboarding new businesses and agencies in small groups, and we set each one up with its own dashboard address and sending domain.

Not at this time. Our team sets up each new account so your domain, branding and sending records are configured correctly from day one. Request access, and we will contact you.

At app.nexymail.com, or at your company's own dashboard address once it is set up.

Yes. Export a CSV file from your current platform and import it. NexyMail recognizes the column names most platforms use and lists every row it skipped, with the reason.

You write one sentence describing the email and upload your photos. NexyMail reviews both and fills in each section of the template. The campaign opens as a draft, so you can make changes before anything is sent.

No. Nothing goes into your email unless it is in your description or visible in your photos: no invented statistics, testimonials, credentials or promised results. If there is nothing accurate to say in a section, it is left out.

Yes. Upload a finished email as an HTML file or a zip file. Your design stays exactly as you built it. NexyMail only updates image paths, removes scripts and makes sure an unsubscribe link is included.

In nearly all of them. Outlook for Windows displays only the first frame of an animation, so NexyMail makes sure the first frame works on its own.

Yes. Each business sends from its own verified domain. The Settings page lists the DNS records to add and verifies them for you.

Any address that hard-bounces or files a spam complaint is automatically excluded from all future sends.

Yes. Campaigns can be scheduled on the hour or half hour, and times are entered and displayed in your own time zone.

Yes. NexyMail creates a draft copy of a sent campaign addressed only to recipients who did not open or click, so you can update the subject line and send it when you are ready.

Add your Google review link in Settings and paste in your recent customers. Each customer receives one thank-you email with five stars and a button that opens your Google review page. No one is asked again within 90 days.

Yes. Email your client a private link to a proposal or contract. They review it, choose an option if you offer more than one, and type their name to approve it. A signed PDF is then generated.

Delivery, open, click and unsubscribe results for every campaign, a recipient-level table, clicks by link, CSV export and a PDF report in your brand colors.